FAQ

Shipping & Orders

How long does shipping take?
Orders ship within 1–2 business days and typically arrive in 3–7 business days. Free shipping on all orders over $50.

How do I track my order?
You'll receive a tracking link by email as soon as your order ships.

Returns & Refunds

What's your return policy?
Unopened, unused items can be returned within 30 days of delivery for a full refund. See our Refund Policy for full details.

Products

What categories does LUMÉRA carry?
Skincare, makeup, haircare, fragrance, bath & body, beauty tools & devices, and men's grooming — all in one place.

Is LUMÉRA cruelty-free?
We only stock brands that don't test on animals.

Are your products authentic?
Yes — every product is sourced directly from the brand or an authorized supplier.